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Privacy policy

Introduction / purpose

April Ryan (“I”, “me”, “my”, “Coach”, "Track Start Training") is committed to protecting your privacy. This Privacy Policy explains how I collect, use, store, disclose, and manage personal information in connection with my website (https://www.trackstart.com.au) and coaching / track riding services. This Policy applies to all personal information I collect, whether via the website, in person, via email, or otherwise, in relation to coaching, track day support, event registrations, enquiries, etc. I comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to my business.
 

What personal information I collect

I may collect:

  • Name, contact information (email, phone, address)

  • Date of birth or age (if relevant to coaching or safety)

  • Emergency contact details

  • Motorcycle / riding / license details (e.g. bike model, experience, MA licences)

  • Payment / billing information (e.g. for invoicing)

  • Coaching / performance data, feedback, video / telemetry (if applicable)

  • Website usage data (IP address, device type, browser, analytics, log files, cookies)

  • Any other information you choose to provide (messages, emails, forms)

If you choose not to provide certain information, I may not be able to provide some services or communicate fully. I also reserve the right to collect any other information as necessary for facilitating my services, including health information or otherwise.
 

How I use your information

Your personal information may be used for:

  • Providing coaching, track day support, event registration, and related services

  • Communicating with you (booking, reminders, updates, feedback)

  • Processing payments and invoicing

  • Safety, emergency and risk management

  • Analysing and improving my services

  • Marketing, newsletters, offers (only with your consent)

  • Legal or regulatory compliance

  • Other uses to which you consent

I will only use your information for the purposes for which it was collected, unless with your further consent or as permitted by law.
 

Disclosure & third parties

I may disclose your personal information:

  • To third-party service providers (e.g. payment processors, email / newsletter services, analytics providers) as needed for operations

  • To comply with laws, court orders, or regulatory requirements

  • In cases of emergency or safety risk

  • If I sell or transfer my business, your data may be transferred under confidentiality obligations

  • In aggregated / anonymised form for reporting or marketing (where individual identity is not exposed)

I require third parties to respect privacy and to use data only for intended purposes.
 

Data storage & security

  • I store personal data in secure systems (cloud, encrypted where possible)

  • Access is limited to those who need it (myself, trusted staff)

  • I use physical, electronic, and managerial safeguards to protect against unauthorised access, loss, misuse, alteration or disclosure

  • However, no system is perfect; you provide information at your own risk
     

Retention & disposal

I will retain your information for as long as needed for the services I provide, to fulfil legal obligations, resolve disputes, or enforce agreements. If you request deletion and it is lawful and reasonable, I will securely dispose of your data.

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Cookies & web analytics

  • My website may use cookies, tracking, analytics (e.g. Google Analytics) to monitor usage, improve the site, and for marketing.

  • You may disable cookies in your browser, but some features may not work fully.

  • I may collect non-personal data (aggregated trends, usage statistics) for analysis.
     

Your rights

You have the right to:

  • Access the personal information I hold about you

  • Request corrections if information is inaccurate, incomplete or outdated

  • Request deletion (to the extent permitted by law)

  • Object to certain processing (e.g. direct marketing)

  • Withdraw consent (for certain uses)

  • Lodge a complaint if you believe I have breached privacy laws

To exercise these rights, contact me at the contact details below. I will respond within a reasonable timeframe.
 

Changes to this Policy

I may update this Privacy Policy from time to time (e.g. for legal or operational changes). Changes will be effective when posted on the website, so please check periodically.
 

Contact

If you have questions, concerns or requests regarding your personal information, you can contact us here.

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